Archives: Resources

What Makes a Good Referral?

Recorded on May 25, 2022
Using examples, 211 Ontario show us how 211 operators build trust, identify needs, then deliver useful information and referrals to people who contact them with problems with a legal aspect. 211 information and referral specialists also tell us how community agencies partner with 211 to serve their clients.

Understanding and Preventing the Eviction Process

Recorded on May 12, 2022
Many tenants vacate their rental units upon receiving a Notice of Termination when in fact this is just the first step in the eviction process. In this Lunch and Learn we provide a brief overview of the eviction process and examine common errors in eviction notices.

Navigating Virtual LTB Hearings

Recorded on April 28, 2022
The online hearing process can be intimidating and overwhelming for tenants. In this Lunch and Learn we demystify the online hearing process and share what to expect and how to support your clients so that they can participate as fully as possible. We discuss how to access Tenant Duty Counsel and mediation services online and options for how to request alternatives to the online hearing process.

Practical Guide to Elder Abuse and Neglect Law

This web page summarizes Ontario laws that relate to elder abuse and neglect. Categories include:

Health Care
Personal Planning
Privacy
Employment
Immigration and Income Assistance
Key Contacts

Available in EN and FR.

What to expect at a phone or videoconference hearing

This one-page tip sheet included five important things to consider during your remote hearing at the Landlord and Tenant Board (LTB), and what to do if you are not able to attend the hearing.