Recorded on May 25, 2022
Using examples, 211 Ontario show us how 211 operators build trust, identify needs, then deliver useful information and referrals to people who contact them with problems with a legal aspect. 211 information and referral specialists also tell us how community agencies partner with 211 to serve their clients. And they introduce us to 211’s public dashboard that summarizes what people ask 211, by topic and geographic region.
Speakers:
Karen Milligan, Executive Director, Ontario 211 Services
Kristen Tomcko, Information, Referral and Data Manager, 211 North
NOTE: Our speakers have provided a handout on What Makes a Good Referral in PDF form below, along with the recording and PowerPoint slides.
