Support for residential energy customers impacted by COVID-19 – A webinar from the Low Income Energy Network (LIEN)

Recorded on July 30, 2020

On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for the COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency. Utility companies began accepting applications for CEAP on July 13, 2020. Find out more about this program as well as other supports that are available to electricity and gas customers.


Zee Bhanji - Coordinator, Low Income Energy Network (LIEN) - Zee has been running LIEN for the past 14 years and has been instrumental in the development of an energy affordability strategy in Ontario. She has Master's degree in International Development Studies and worked in the development sector in Kenya in a previous life.

Gladys Wong - Executive Director, Neighbourhood Information Post - Gladys Wong is currently the Executive Director of Neighbourhood Information Post. She holds a Master’s degree in Social Work from the University of Toronto, and has extensive experience working with the Chinese-speaking community. She helped create the Toronto Rent Bank Program and has played a key role in the creation of the Low-Income Energy Assistance Program (LEAP) in Ontario. In the past decade, she has developed an expertise and interest in homelessness prevention and energy assistance programs. She has been a member of the Low-Income Energy Network (LIEN) since 2015. She has served as the Board Secretary at Neighbourhood Legal Services from 2014 to 2018, and is currently a member of the Board of Directors at the Southeast Asian and Chinese Legal Clinic.