Webinar library

CLEO's Your Legal Rights webinars are aimed at community workers and advocates who work with low-income and disadvantaged communities in Ontario.

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Legal Topic: Debt and Consumer Rights

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Support for residential energy customers impacted by COVID-19 – A webinar from the Low Income Energy Network (LIEN)

Recorded on July 30, 2020  – On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for the COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency. Utility companies began accepting applications for CEAP on July 13, […]


July 30, 2020 (1 hour)

Money, Abuse and Safety: Tips for Women

Recorded on February 21, 2018 (1 hour and 21 minutes) – This webinar is a discussion about money, partner abuse, and safety. The webinar provides tips for women to get control of their budget, and about what money matters to look out for that could be part of an abusive relationship.


February 21, 2018 (1 hour and 21 minutes)

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New tools for helping people find good legal information – A webinar for community workers

Recorded on June 14, 2017 – This webinar, provided by CLEO, is designed for community workers who help users find legal information. It covers Steps to Justice, CLEO’s new website for helping clients find step-by-step information about common legal problems. It also outlines the difference between legal information and legal advice.
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June 14, 2017 (1 hour and 4 minutes)

Consumer Protection: Debt Settlement Service Agreements

Recorded on February 29, 2016 – Your charge cards are maxed out, the collection agencies keep calling, and your income is being garnished — you need help before you sink beneath a growing pile of bills. Both credit counselling agencies and debt settlement services companies promise to help you to manage your debt repayment and get you back on your feet financially.


February 29, 2016 (1 hour)

Consumer Protection: Door-to-Door Sales – Water Heater Sales and Rentals 2016

Recorded on February 8, 2016 – While you may not find a salesperson knocking at your door with the latest and greatest vacuum cleaner anymore, the sometimes unsavoury world of door-to-door sales is still alive and well. Some of the most outrageous claims and trickery in the door-to-door world now relate to water heater sales.


February 8, 2016 (1 hour)

Consumer Protection: Wireless Services (Cell Phone) Contracts – 2016 Update

Recorded on February 1, 2016 – This webinar looks at cell phone and other wireless services agreements in light of the new rights and protections that consumers have under the Ontario Wireless Services Act and the federal Wireless Code.


February 1, 2016 (1 hour)

Telephone and Mail Agreements

Recorded on May 23, 2012 – Contracts made by telephone or mail are called remote agreements and are subject to Ontario’s Consumer Protection Act, 2002.


May 23, 2012 (62 minutes)

Fighting Telephone Trickery Using Consumer Protection Laws

Recorded on Monday, April 16, 2012. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone scams and other consumer problems with phones.


April 16, 2012 (47 minutes)

Watch Your Step on the Internet!

Recorded on Monday, March 19, 2012 – This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at common scams such as phishing, advance fee frauds, prize and lottery scams, the grandparent scam, and cheque overpayment scams. The webinar reviews the risks of purchasing goods or services online.


March 19, 2012 (50 minutes)

Surviving Home Renovations with the Consumer Protection Act

Recorded on February 13, 2012 – This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the rights of the consumer who is renovating a house, and how the Consumer Protection Act and the Construction Lien Act protect the owner when contracting for renovations, lawn care, paving services, […]


February 13, 2012 (99 minutes)

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