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Your Legal Rights is a collection of legal information resources produced by  organizations across Ontario.

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Legal Topic: Other consumer protection issues

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Employment Scams

The Ministry of Consumer Services has a website that describes popular employment schemes such as "Job Training – Job Guaranteed," phoney employment agencies, bogus business opportunities, "Make Big Profits Working at Home," etc. It also lists "Tips To Help You Avoid Employment Scams," and provides a link to "Who To Talk To If You Think You've...

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Gift Cards

This section of the Ministry of Consumer Services web site has information about what fees can and cannot be charged on gift cards; scams; the HST and gift cards; store closings and gift cards; plus frequently asked questions, and a video on the topic.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Help for Low-Income Energy Consumers

The Ontario Energy Board's website has information about the three components of their Low-Income Energy Assistance Program (LEAP):

  • Emergency financial assistance for low-income energy consumers in need
  • More flexible customer service rules
  • Targeted conservation programs

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2015

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Ontario’s Condo Guide

Produced by the Ministry of Consumer Affairs, this website includes links to these topics:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Returns, exchanges and warranties in Ontario

In Ontario, stores and other suppliers are not legally required to offer refunds or exchanges. This section of Consumer Protection Ontario lists the questions you should ask before you shop at retail stores.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Shopping Online

This section of the Ministry of Consumer Services website focuses on how consumers can guard against having information they give in online transactions sold or stolen and used for criminal purposes. There are links to tips for online shoppers and a list of their rights when shopping online.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Your rights when signing a wireless service contract

The Ontario Ministry of Consumer Services offers information to consider when buying a cell phone or wireless service, such as getting a written copy of your contract, and comparison shopping. The topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Canada’s Anti-Spam Legislation and Your Nonprofit

The Ontario Non-Profit Network has information about CASL, the Canadian Anti-Spam Legislation, including the top 10 things nonprofits need to know about anti-spam legislation, why nonprofits are affected, what the obligations are of nonprofits and charities under CASL, and more.

Available in:

English

Format:

Web

Produced/Updated In:

2014

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Frequently Asked Questions about Canada’s Anti-Spam Legislation

This Canadian Radio-television and Telecommunications Commission website has information about Canada's Anti-Spam Legislation (CASL), including penalties for violating CASL, consent required from recipients to send commercial electronic messages to them, how to unsubscribe, and how registered charities are affected by CASL.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2014

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Unfair practices: When sellers break the rules

In Ontario, it is illegal for sellers to use "unfair practices" to get consumers to buy their goods or services. This publication explains what unfair practices are, what kinds of sales are covered by this law, and your legal rights when a seller uses an unfair practice.

Available in:

English, Français

Format:

Booklet/PDF, Web

Produced/Updated In:

2014