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Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

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Legal Topic: Prepaid services

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Buying a time share: your rights

This information from Consumer Protection Ontario explains your rights and what questions to ask before you buy a time share or join a vacation club.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2018

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Joining a gym or fitness club

Learn about your rights before you join a gym, fitness club and other personal development facility. The Ontario Ministry of Consumer Services has information about:

  • 10-day cooling-off periods
  • Membership fees
  • Renewing or cancelling your contract
  • Service guarantees
  • Tips on selecting a gym
  • Asking the right questions

Available in:

English, Français

Format:

Web

Produced/Updated In:

2018

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Your rights when signing a wireless service contract

Read about your rights when signing a contract for wireless services:

  • What your contract must include
  • Renewals and changes to your contract
  • Cancelling a contract
  • If your phone needs repair
  • If your phone is lost or stolen
  • Rules around advertising
  • Questions and complaints

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Resource Book: Consumer Protection Education for Rural Ontario

This resource book has tools that frontline community advocates can use when assisting clients with consumer protection challenges. It lists the organizations and contact information useful in dealing with the problems clients may encounter with phone and internet scams, identity theft, pre-paid services, cell phone contracts, car repairs, and collection agencies, among others.

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2014

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Consumer Protection Toolkit: Prepaid Services Agreements

Fitness club memberships, dance lessons, tae kwon do classes – these are all examples of prepaid personal development service agreements covered under the Consumer Protection Act, 2002.

Available in:

English

Format:

Audio, Booklet/PDF, Webinar

Produced/Updated In:

2013

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Hot Topics in Consumer Protection: Pre-Paid Services

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at what happens when a consumer prepays for a service and the business fails to provide the service they expected, or doesn’t provide any service at all.

Available in:

English

Format:

Webinar

Produced/Updated In:

2010