Resource collection

Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

Choose your options and click the Apply button. Please note that the more selections you combine, the fewer resources will be returned as you are narrowing the results.

Filters applied:

Reset all

Legal Topic: Online and telephone sales

Produced by: All

Language: All

Format: All

Showing results 1 to 9 of 9

Sort results by:

A Guide to Programs and Services for Seniors in Ontario

This resource has information about programs and services available to Ontario’s seniors. Topics covered include: 

Available in:

English, Français, Arabic, Chinese, Farsi/Persian, Gujarati, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Spanish, Tamil, Urdu, Vietnamese

Format:

Booklet/PDF, Web

Produced/Updated In:

2019

image/svg+xml

Advice on shopping online or over the phone

Topics covered on this Ministry of Consumer Services web page are:

  • Ask the right questions
  • When you shop online
  • Buying from a telemarketer

Available in:

English, Français

Format:

Web

Produced/Updated In:

2018

image/svg+xml

Telephone and internet scams

Criminals use telephone and internet scams to trick people into giving them money or personal information like credit card and bank account numbers. This publication explains how to recognize and protect yourself against common scams, and what to do if you fall victim to a scam.

Format:

Booklet/PDF, Web

Produced/Updated In:

2018

image/svg+xml

Online, telephone, and mail-order shopping

There are several ways to shop without going to a store or having a salesperson come to your home. The most common of these are online, telephone, and mail-order shopping. This publication explains your legal rights when you shop by internet, phone, or mail, and how you can enforce those rights.

Format:

Booklet/PDF, Web

Produced/Updated In:

2017

image/svg+xml

Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

image/svg+xml

A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

image/svg+xml

Consumer Protection Toolkit: Remote (Mail and Telephone) Agreements

Contracts made by telephone or mail are called remote agreements and are subject to Ontario’s Consumer Protection Act, 2002. This toolkit looks at telephone and mail remote agreements: what must be included in the agreement, what the seller or vendor cannot do, and where to turn if the agreement is not fulfilled.

Available in:

English

Format:

Booklet/PDF, Webinar

Produced/Updated In:

2013

image/svg+xml

Fighting Telephone Trickery Using Consumer Protection Laws

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone scams and other consumer problems with phones.

Available in:

English

Format:

Audio, Booklet/PDF, Presentation materials, Web

Produced/Updated In:

2012

image/svg+xml

Telephone and Mail Agreements

Recorded on May 23, 2012 – Contracts made by telephone or mail are called remote agreements and are subject to Ontario’s Consumer Protection Act, 2002.

Available in:

English

Format:

Web

Produced/Updated In:

2012