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Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

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Legal Topic: Motor vehicle repairs

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Steps to Justice – Debt and Consumer Rights

This section of CLEO’s Steps to Justice website features legal information questions, answers and next steps on buying goods and services, bankruptcy, buying a used car, collection agencies, credit reports and repair, debt and money problems, door‑to‑door sales, identity theft, motor vehicle repairs and payday loans Other credits Led by CLEO, Steps to Justice is a […]

Available in:

English, Français

Format:

Web

Produced/Updated In:

2019

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Car repair shops: your rights

The Ministry of Consumer Services has a web page that explains your rights when it comes to car repairs. It covers finding a good repair shop, estimates, warranties, invoices, what happens if the shop doesn’t do a good job, what happens if you disagree with a bill and refuse to pay, and what you can do if you weren’t told the truth about a repair or were charged for work that wasn’t done.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Resource Book: Consumer Protection Education for Rural Ontario

This resource book has tools that frontline community advocates can use when assisting clients with consumer protection challenges. It lists the organizations and contact information useful in dealing with the problems clients may encounter with phone and internet scams, identity theft, pre-paid services, cell phone contracts, car repairs, and collection agencies, among others.

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2014

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Consumer Protection Toolkit: Motor Vehicle Repairs

While there are many reputable repair facilities, some repair shops ignore the consumer disclosures and protections required by the Ontario Consumer Protection Act, 2002.

Available in:

English

Format:

Audio, Booklet/PDF, Webinar

Produced/Updated In:

2013

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Motor vehicle repairs

This booklet explains your legal rights when you pay anyone to repair or work on your motor vehicle in Ontario. It includes information on estimates, warranties, and what you can do if you are not satisfied with the work done.

Format:

Booklet/PDF, Web

Produced/Updated In:

2013

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Unfair Practices under the Consumer Protection Act

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at protections under the Consumer Protection Act (CPA). It covers the impact of false, misleading, or deceptive representations by vendors.

Available in:

English

Format:

Webinar

Produced/Updated In:

2011

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Hot Topics in Consumer Protection: Motor Vehicle Repairs

This webinar focuses on repair estimates, rate disclosures, warranties, and invoicing for repairs. It reviews consumer remedies, dos-and-don’ts when faced with an unsatisfactory repair job or unexpected repair bill, and protections under the Consumer Protection Act.

Available in:

English

Format:

Webinar

Produced/Updated In:

2010