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Legal Topic: Energy contracts

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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Energy contracts

There are new rules that apply to energy contracts and how energy retailers deal with residential and small business consumers. The Ontario Energy Board (OEB) has links on its website to information about:

  • What to do before you sign an energy contract
  • What to do after you sign an energy contract
  • How energy contract renewals work

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2017

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Energy contracts: After you sign up

The information on this Ontario Energy Board (OEB) page applies to contracts that are entered into on and after January 1, 2017. Some of the topics covered are:

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2017

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Energy contracts: Before signing up

The information on this Ontario Energy Board (OEB) page applies to contracts that are entered into on and after January 1, 2017. Some of the topics covered are:

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2017

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Energy contracts: Bill calculator

This Ontario Energy Board (OEB) feature allows you to compare your current bill from your local utility with what to expect if you sign an energy contract with an energy retailer (also called an electricity retailer or a natural gas marketer). The bill calculator uses the regulated rates for each utility in Ontario.

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2017

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Nearing the end of an energy contract: How renewals and extensions work

The information on this Ontario Energy Board (OEB) page applies to contracts that are entered into on and after January 1, 2017. In order for an energy contract to be renewed or extended, the original contract must allow renewal or extension. Some of the topics covered:

Available in:

English, Français

Produced by:

Ontario Energy Board

Format:

Web

Produced/Updated In:

2017

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Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Beware of Energy Contracts

What to do when a salesman rings your doorbell and wants to sell you an energy or gas contract or wants to change your hot water tank. And what to do if you have already signed a contract.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Door-to-door sales and home service contracts

This section of the Ontario Ministry of Government and Consumer Services website covers the rights and remedies consumers have when purchasing in-home services, including advice on how to avoid common door-to-door scams for water heaters, snow removal, lawn care, home heating, and other services.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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