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Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

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Legal Topic: Door-to-door sales

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A Guide to Programs and Services for Seniors in Ontario

This resource has information about programs and services available to Ontario’s seniors. Topics covered include: 

Available in:

English, Français, Arabic, Chinese, Farsi/Persian, Gujarati, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Spanish, Tamil, Urdu, Vietnamese

Format:

Booklet/PDF, Web

Produced/Updated In:

2019

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Door-to-door sales

This publication explains your legal rights when someone tries to sell to you at your home or anywhere that isn’t their place of business. It explains what sellers must do and what they are not allowed to do, how you can cancel a contract, and where to get help to enforce your rights.

Format:

Booklet/PDF, Web

Produced/Updated In:

2018

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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The Little Black Book of Scams

The Canadian edition of The Little Black Book of Scams is a reference guide with information Canadians can use to protect themselves against a variety of common scams.

Available in:

English, Français

Produced by:

Competition Bureau

Format:

Booklet/PDF

Produced/Updated In:

2017

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Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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Consumer Protection: Door-to-Door Sales – Water Heater Sales and Rentals 2016

Recorded on February 8, 2016 – While you may not find a salesperson knocking at your door with the latest and greatest vacuum cleaner anymore, the sometimes unsavoury world of door-to-door sales is still alive and well. Some of the most outrageous claims and trickery in the door-to-door world now relate to water heater sales.

Available in:

English

Format:

Webinar

Produced/Updated In:

2016

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A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Door-to-door sales and home service contracts

This section of the Ontario Ministry of Government and Consumer Services website covers the rights and remedies consumers have when purchasing in-home services, including advice on how to avoid common door-to-door scams for water heaters, snow removal, lawn care, home heating, and other services.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Know Your Rights: Water Heater Rentals

Know your rights when you sign a contract at your door for water heater rentals. This video has information about dealing with a seller at the door, finding out about rental fees, installation, repairs, what should be in your agreement, and more. 

Available in:

English

Format:

Video

Produced/Updated In:

2015

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Resource Book: Consumer Protection Education for Rural Ontario

This resource book has tools that frontline community advocates can use when assisting clients with consumer protection challenges. It lists the organizations and contact information useful in dealing with the problems clients may encounter with phone and internet scams, identity theft, pre-paid services, cell phone contracts, car repairs, and collection agencies, among others.

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2014

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