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Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

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Legal Topic: Consumer complaints

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Canadian Environmental Law Association

The Canadian Environmental Law Association (CELA) has information on CELA’s law reform priorities and public legal education activities in these areas:

  • Access to Environmental Justice
  • Water Sustainability
  • Pollution and Health
  • Green Energy
  • Planning and Sustainability
  • Acting Globally

Available in:

English, Français

Format:

Web

Produced/Updated In:

2019

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Collection Agencies Tip Sheet

This tip sheet from the Community Advocacy and Legal Centre gives answers to these questions:

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2018

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Where Else to Go For Help (Hastings, Prince Edward and Lennox & Addington Counties)

This chart has referral information to sources of help for a variety of legal problems including where to get help with birth certificates, registering a complaint against various professionals, small claims court, debt problems, family law matters, business incorporation, income tax, powers of attorney, traffic offences, and many other legal issues.

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2018

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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The Little Black Book of Scams

The Canadian edition of The Little Black Book of Scams is a reference guide with information Canadians can use to protect themselves against a variety of common scams.

Available in:

English, Français

Produced by:

Competition Bureau

Format:

Booklet/PDF

Produced/Updated In:

2017

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Banking

This resource is from the Government of Canada. It includes information about bank accounts, debit cards, online banking, deposit insurance, branch closures, and more.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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Filing a consumer complaint

Read about how to file a consumer complaint with Consumer Protection Ontario. Topics covered are:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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How do I make a consumer complaint?

This web page explains how to make a complaint about products or services by phoning, writing a letter, or filing a complaint with the Ministry of Consumer Services.

Available in:

English, Français

Produced by:

Settlement.Org

Format:

Web

Produced/Updated In:

2016

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Ontario’s Environmental Bill of Rights and You

Subtitled “A guide to exercising your right to participate in environmental decision-making in Ontario,” this publication looks at how members of the public can comment on an environmentally significant proposal, submit an application for review or investigation, or sue to protect a public resource or respond to a public nuisance.

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2016

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