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Your Legal Rights is a collection of legal information resources produced by hundreds of organizations across Ontario.

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Legal Topic: Collection agencies

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Money and finances

This Government of Canada website information about managing your money, debt and investments, planning for retirement, and protecting yourself from consumer fraud.

Available in:

English, Français

Format:

Web

Produced/Updated In:

2019

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Steps to Justice – Debt and Consumer Rights

This section of CLEO’s Steps to Justice website features legal information questions, answers and next steps on buying goods and services, bankruptcy, buying a used car, collection agencies, credit reports and repair, debt and money problems, door‑to‑door sales, identity theft, motor vehicle repairs and payday loans Other credits Led by CLEO, Steps to Justice is a […]

Available in:

English, Français

Format:

Web

Produced/Updated In:

2019

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Collection Agencies Tip Sheet

This tip sheet from the Community Advocacy and Legal Centre gives answers to these questions:

Available in:

English

Format:

Booklet/PDF

Produced/Updated In:

2018

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Consumer Protection Ontario

Consumer Protection Ontario has information about the rights of consumers. Topics covered include:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2017

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Multilingual Debt and Consumer Law Videos

This video has information for immigrant and newcomer communities on topics related to debts and consumer protection. Topics include: Bogus Schools and Diplomas, Travel Loans for Convention Refugees, Sponsorship Debt, Credit Card Debt, and Unethical Immigration Consultants.

Available in:

English

Produced by:

MOSAIC

Format:

Video

Produced/Updated In:

2017

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Canadian Consumer Handbook

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help you build your buying skills. 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2016

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A Newcomer’s Introduction to Consumer Protection

This guide contains information that newcomers to Ontario should know when buying goods and services, and gives many examples of questions you can ask to help you become a smart consumer.

Available in:

English, Français

Format:

Booklet/PDF

Produced/Updated In:

2015

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Bankruptcy and Insolvency at a Glance (Infographic)

This infographic defines and describes:

Available in:

English, Français

Format:

Booklet/PDF, Web

Produced/Updated In:

2015

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Collection agency: your rights

This section of Consumer Protection Ontario’s website is about the rules that collection agencies must follow when they contact you to collect money that you may owe or when you can’t pay a debt. In addition to a short video, there is information on these topics: 

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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Credit reports

The section on Credit reports on the Ministry of Consumer Resources web site offers advice to consumers on how to protect their name and gives information about consumer rights and obligations.

It looks at these topics and provides links:

Available in:

English, Français

Format:

Web

Produced/Updated In:

2015

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