Pre-Paid Services

Recorded on April 12, 2010 - This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the sometimes shadowy world of prepaid services. Fitness club memberships, dance lessons, and taekwondo classes are all examples of prepaid personal development service agreements covered under the Consumer Protection Act, 2002. Many consumer goods and services require prepayment, and most businesses are honest. However, consumers can find they have a problem when they have prepaid and the business fails to provide the service they expected, or doesn't provide any service at all. There are certain dangers for consumers that are common to the prepaid membership industry, and the Act provides some protections for consumers whose prepaid agreements go awry. We look at issues such as cooling-off periods, prepayment of fees, renewals, and warranties. Finally, we learn about the important protections that the Act contains for consumers with regard to prepaid service agreements and how to exercise those rights.

Please note: Our videos are embedded on Vimeo and are best played using Firefox, Safari or Chrome.

See also: