The Landlord and Tenant Board (LTB) online portal: strategies for tenant advocates

Recorded on April 27, 2023

In 2021, the Landlord and Tenant Board was the first tribunal in Ontario to implement a new online portal system that allows applications to be filed and processed online. For many tenants on a low income with little or no access to the internet or a legal representative, the online portal has not made things easier. Major delays, poor access to hearings and an inability to file important evidence and documents are commonly reported by users. Many tenants are relying on community workers to help file their applications and respond to landlords through the online portal.

View this webinar for key strategies and tips from our legal experts on how to troubleshoot challenges with the portal. Supports and resources for community workers assisting tenants are also shared.

Robert Spencer, Paralegal and Aron Van de Kleut, Staff Lawyer, Huron Perth Community Legal Clinic

ASL Video

NOTE: We have provided a handout on important resources and supports from the webinar in PDF form below, along with the recording and PowerPoint slides.

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