Energy contracts: After you sign up

The information on this Ontario Energy Board (OEB) page applies to contracts that are entered into on and after January 1, 2017. Some of the topics covered are:

  1. You must receive a copy of the energy contract and confirm receiving it.
  2. You have a 10-day "cooling-off" period to review your decision.
  3. Confirming the contract.
  4. You can also cancel the energy contract up to 30 days after you receive your second bill under the contract.
  5. You may have to pay a cancellation fee if you cancel the energy contract after that.