Collection Agencies Tip Sheet

This tip sheet from the Community Advocacy and Legal Centre gives answers to these questions:

  • What are the rules collection agencies must follow?
  • What if I think a collection agency has broken the rules?
  • What should I do when contacted by a collection agency?
  • Can I be sued?
  • Where can I get help with debt or credit problems?
  • Where can I get more information?

There are also a provincial government complaint form and credit union forms.

Some of the contact information in this tip sheet is for Belleville and Napanee consumers only.