The Digital Delivery of Legal Services to people on low incomes: Annual Report Summer 2019

This report provides an update about developments in digital delivery of legal services in British Columbia, Ontario, England, Wales, Zimbabwe, South Africa, the US, Australia, and the Netherlands. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users, including digital divides. It builds upon findings in earlier reports by the same author.

The author addresses the following "emergent issues" in this report:

  • "trickle-down” business technology
  • internet-based legal services and variations of virtual legal practice
  • guided pathways, legal empowerment and legal design
  • digitalization of courts and tribunals
  • artificial intelligence and chatbots