This report outlines the findings of a comprehensive five-year legal needs study conducted by surveying over 3200 Canadians by telephone. The study focused on the steps people do and don't take to deal with consumer law problems. The authors found that ethnicity (aside from Aboriginal status) seemed to have little bearing on whether people took steps to resolve consumer law problems. Rather, education and income levels appeared to be more determinative on how people tried to resolve legal problems.
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