Making ODR More Accessible to Self-Represented Parties: Focus Group Perspectives

Early evaluations found that court text-based online dispute resolution (ODR) programs were under-utilized. To examine why this might be, RSI undertook a series of six focus groups to learn about barriers to ODR use for parties with low literacy, and how courts can more effectively communicate with self-represented litigants about ODR. The focus groups took place in geographically and demographically diverse sites around the US with participants who resembled self-represented litigants.