Listening to Ontarians: Report of the Ontario Civil Legal Needs Project

This report provides an overview of civil legal needs of Ontarians, examines how these needs are being met, identifies gaps, and suggests strategies for addressing them. The study conducted by Ontario Civil Legal Needs (OCLN) concluded that accessing the justice system, being satisfied with the justice system, and having the ability to self-organize one’s own legal matters are of the utmost priority to Ontarians. The report concludes with how audiences of a middle- to low-income demographic had the greatest need for PLE materials and required a greater level of accessibility to those resources. The OCLN suggests the development of more PLE agencies and a more inclusive legal aid roster of responsibilities. The authors also emphasize that PLE is not a substitute for legal representation.