Limits of legal information strategies: when knowing what to do is not enough

This report analyzes data taken from a national survey on legal need in Australia to determine the reasons why people often do not take action when facing legal problems. The data demonstrated that even when people had information about what to do, they might fail to take action for a number of reasons, including stress, lack of time, expense, and other factors. The authors concluded that in order to be effective, public legal education and information strategies should extend beyond providing awareness and knowledge to also develop the skills and confidence to take action in response to legal issues.