This report provides an update about developments in digital delivery of legal services in Ontario, British Columbia, England, Wales, the US and Australia. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users. It builds upon findings in an earlier report co-written by the same author.
He addresses the following topics in this report:
- possible applications of artificial intelligence (AI) principles to legal information
- the development of guided pathways
- automated document assembly
- "virtual" legal practice
- the use of hackathons, incubators, and other ways of kickstarting innovative ideas
- the expansion of online dispute resolution (ODR) into courts and tribunals as it might relate to people on low incomes
The author also highlights best practices in thinking about digital delivery of PLE, and explores the relationship between face to face services and digital services.
- related working papers containing information about the fieldwork for this research project