This report is a “year-to-date” summary of the BC Supreme Court Self-Help Information Centre (SHC) service model experiences, challenges, and degrees of success in meeting stated goals. It provides a statistical profile drawn from evaluation data that looks at types of clients served, legal issues addressed, services offered, and patterns of referrals made and received by the Centre. Key interview information is also presented to document the degree of Centre success in meeting user needs and in having desired efficiency impacts within the court and registry systems. From all of this, the report contains an initial analysis of the service model characteristics, efficiency issues and measures, and potential replication issues.
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