Research Database

CLEO hosts a database of research on public legal education and information and access to justice. We add research reports on an ongoing basis.

Help us make this a useful and comprehensive resource. Let us know if we've missed a report, or if your organization has conducted research relating to public legal education and information or access to justice that's not included here. You can reach us at info@cleoconnect.ca.

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Legal Topic: Self-help

Produced by: All

Author: All

Showing results 11 to 20 of 27

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Digital delivery of legal services to people on low incomes: working papers

The author provides a snapshot of developments in digital delivery of legal services in British Columbia, England, Wales, the US and the Netherlands, and discusses some of the issues that digital delivery of PLE raises for governments, funders, providers and users. These working papers contain information about the fieldwork for a research project which was conducted in 2014.

Available in:

English

Author(s):

Smith, Roger

Produced/Updated In:

2014

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Regulated out of Existence: A Case Study of Ottawa’s Ticket Defence Program

This report provides a case study of the Ticket Defence Program, a project that previously provided legal help to street-involved people charged with minor provincial or municipal offences. The volunteers who provided services through this project were not licenced to provide legal services in Ontario. When the (then) Law Society of Upper Canada decided to […]

Available in:

English

Produced by:

University of Ottawa

Author(s):

Bouclin, Suzanne

Produced/Updated In:

2014

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The Self-Help Center Census: A National Survey

This report summarizes the results of a survey of 222 court-based legal self-help centres across eight states in the U.S. The study aimed to find out whether the self-help centres are effective in bridging gaps in access to justice and where gaps still exist. While the self-help centres surveyed were able to give help to […]

Available in:

English

Author(s):

Standing Committee on the Delivery of Legal Services

Produced/Updated In:

2014

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Evolving Legal Services: Review of Current Literature

This report was prepared for CLEO by Dr. Melina Buckley as part of the planning phase of CLEO’s Evolving Legal Services Research Project (ELSRP). In the ELSRP project, CLEO aims to evaluate the impact of PLEI on the procedural and substantive outcomes experienced by people who receive PLEI as part of the continuum of legal […]

Available in:

English

Produced/Updated In:

2013

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National Self-Represented Litigants Project: Identifying and Meeting the Needs of Self-Represented Litigants

This qualitative study presents data on the experiences of self-represented litigants (SRLs) in Alberta, British Columbia, and Ontario. The author collected data through interviews with 107 court staff and service providers, and interviews or focus groups with 259 self-represented litigants who broadly represented the general Canadian population. The author studied the motivations and experiences of […]

Available in:

English

Author(s):

Macfarlane, Julie

Produced/Updated In:

2013

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Just a Phone Call Away: Is Telephone Advice Enough?

This report compares telephone legal help services with in-person legal help services. The researchers note that there is an increasing shift away from face-to-face services toward advice hotlines, but that empirical research predating the study described in the report was limited. The researchers compare data from the United Kingdom Legal Services Commission to learn about […]

Available in:

English

Author(s):

Denvir, Catrina; Balmer, Nigel J.; Patel, Ash; Smith, Marisol

Produced/Updated In:

2012

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Resources to Assist Self-Represented Litigants: a 50 State Review of the State of the Art

This report examines current programs, policies, and services provided by US state courts to support self-represented litigants, giving the names and links to specific resources. It looks at how forms and information are provided for the self-represented and then how justice system rules and policies affect people’s ability to represent themselves effectively. It suggests how […]

Available in:

English

Author(s):

Greacen, John M.

Produced/Updated In:

2011

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The Lawyer is Not the Protagonist: Community Campaigns, Law and Social Change

This paper canvasses options for lawyers who want to help marginalized community members effect social change through community campaigns. The author shares examples of community campaigns where lawyers played a supporting role behind the scenes, taking the lead from the communities affected. The author posited that public legal education and information are a key role […]

Available in:

English

Author(s):

Gordon, Jennifer

Produced/Updated In:

2011

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Self-Helpers Need Help Too

Department of Justice research carried out in 2010 examined the problem solving strategies adopted by those who attempt to resolve legal problems without resorting to either legal or non-legal advice or assistance. Self-helpers are more likely to be older, high income, formally educated and not disabled. More than one third of respondents reported feeling that […]

Available in:

English

Author(s):

Currie, Ab

Produced/Updated In:

2010

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Tapping the Community Voice: Looking at Family Law Self-Help through an Access to Justice Lens

In March, 2008, CLEO hosted a “think tank” on the use of self-help family law materials by low income and marginalized communities. Preliminary research, conducted by CLEO indicated that self-help tools and materials would be useful to low-income individuals, but that providing them would have certain challenges and implications that should be explored before proceeding. […]

Available in:

English

Author(s):

Community Legal Education Ontario

Produced/Updated In:

2008