Research Database

CLEO hosts a database of research on public legal education and information and access to justice. We add research reports on an ongoing basis.

Help us make this a useful and comprehensive resource. Let us know if we've missed a report, or if your organization has conducted research relating to public legal education and information or access to justice that's not included here. You can reach us at info@cleoconnect.ca.

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The Digital Delivery of Legal Services to people on low incomes: Annual Report Summer 2019

This report provides an update about developments in digital delivery of legal services in British Columbia, Ontario, England, Wales, Zimbabwe, South Africa, the US, Australia, and the Netherlands. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users, including digital divides. It builds […]

Available in:

English

Author(s):

Smith, Roger

Produced/Updated In:

2019

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The WellCoMs Mobile Van Project: Building Paths to Justice in Rural Wellington County

This report describes an interim evaluation of a pilot project carried out by The Legal Clinic of Guelph & Wellington County to improve delivery of information and legal services to rural communities in their catchment area. The project involved using a van to provide outreach services to 12 small communities spread throughout the 2,657 square […]

Available in:

English

Author(s):

Currie, Ab

Produced/Updated In:

2019

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Using the law to address unfair systems: a case study of the Personal Independence Payments legal challenge

This UK research explores the litigation process in a successful 2017 case brought by a disability claimant and led by the Public Law Project (PLP) to challenge discriminatory changes to a disability benefit “personal independence payments” (PIPs) at the end of 2017. The legal challenge resulted in changing the assessment criteria for PIPs for thousands […]

Available in:

English

Author(s):

Vanhala, Lisa; Kinghan, Jacqui

Produced/Updated In:

2019

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Victoria Legal Aid: Information services literature scan

This report provides an overview of legal information services provided in Australia, New Zealand, and Canada. It also describes six pieces of research on legal information issues, including two CLEO reports: Building an understanding of legal capability Public Legal Education and Information in Ontario Communities: Formats and Delivery Channels The report was prepared to help […]

Available in:

English

Author(s):

Randell, Sarah

Produced/Updated In:

2019

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We Can’t Wait: Preserving Our Affordable Rental Housing in Ontario

This report addresses the state of affordable housing in Ontario, and addresses statistics related to eviction cases at the Landlord and Tenant Board. The researchers found that Ontario has lost more than a quarter of its affordable rental housing and no-fault evictions are on the rise. The report calls for government reforms to preserve and […]

Available in:

English

Author(s):

Advocacy Centre for Tenants Ontario (ACTO)

Produced/Updated In:

2019

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What Makes Court Forms Complex? Studying Empirical Support for a Functional Literacy Approach

This article describes an empirical study examining the complexity of court forms. The researchers obtained direct feedback from individuals without legal training who were attempting to complete a standard court form. The researchers conclude that “using a functional literacy approach, coupled with robust human testing, generates useful insights about court-form complexity that will facilitate the […]

Available in:

English

Produced by:

University of Ottawa

Author(s):

Salyzyn, Amy; Burkell, Jacquelyn; Costain, Emma; Piva, Brandon

Produced/Updated In:

2019

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Winning the right to housing: Critical Reflections on a Holistic Approach to Public Interest Litigation

This report analyzes critical reflective practice for legal practitioners in order to bridge the gap between the theory and practice of public interest litigation. The litigation in question focused on the right to housing on behalf of people who are homeless or precariously housed. The report also positions the lack of affordable housing as a […]

Author(s):

Faraday, Fay; Heffernan, Tracy; Luu, Helen

Produced/Updated In:

2019

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Assisted Digital Support for Civil Justice System Users: Demand, Design, & Implementation

This report focuses on assisted digital support (ADS) – the process of assisting a person with lower digital capability to use a digital service. The report aims to build an understanding of the role that ADS services can play, as well as their limitations, to inform designers of online legal services. The report also addresses […]

Available in:

English

Produced by:

Civil Justice Council

Author(s):

Denvir, Catrina

Produced/Updated In:

2018

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Design for Justice: How Design and Technology can Help to Deliver Justice Better

This Australian report canvasses ways in which design principles and technology can be used to make the justice system work better. The authors recommend following several “design policies”, including: Build user-centred systems to deliver equitable solutions Make legal information easy to access and understand design data in a way that is open, transparent, and easy […]

Available in:

English

Author(s):

Portable

Produced/Updated In:

2018

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Digital Delivery of Legal Services to People on Low Incomes 2017-18

This report provides an update about developments in digital delivery of legal services in British Columbia, Ontario, England, Wales, Zimbabwe, South Africa, the US, Australia, and the Netherlands. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users, including digital divides. It builds […]

Available in:

English

Author(s):

Smith, Roger

Produced/Updated In:

2018