Research Database

CLEO hosts a database of research on public legal education and information and access to justice. We add research reports on an ongoing basis.

Help us make this a useful and comprehensive resource. Let us know if we've missed a report, or if your organization has conducted research relating to public legal education and information or access to justice that's not included here. You can reach us at info@cleoconnect.ca.

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Legal Topic: Formats/ delivery channels

Produced by: All

Author: All

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Victoria Legal Aid: Information services literature scan

This report provides an overview of legal information services provided in Australia, New Zealand, and Canada. It also describes six pieces of research on legal information issues, including two CLEO reports: Building an understanding of legal capability Public Legal Education and Information in Ontario Communities: Formats and Delivery Channels The report was prepared to help […]

Available in:

English

Author(s):

Randell, Sarah

Produced/Updated In:

2019

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Digital Delivery of Legal Services to People on Low Incomes 2017-18

This report provides an update about developments in digital delivery of legal services in British Columbia, Ontario, England, Wales, Zimbabwe, South Africa, the US, Australia, and the Netherlands. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users, including digital divides. It builds […]

Available in:

English

Author(s):

Smith, Roger

Produced/Updated In:

2018

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Does Community Legal Education Work? Educating English Language Students about Consumer Contracts

This Australian article presents the findings of a study that investigated the impact of a public legal education program for improving English language students’ knowledge and attitudes of the legal issues associated with buying a car. The findings demonstrate how public legal education can change participants’ attitudes and knowledge of the law.

Available in:

English

Produced by:

Victoria Legal Aid

Author(s):

Ferrari, Monica

Produced/Updated In:

2018

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Legal Secondary Consultation: How Legal Aid Can Support Communities and Expand Access to Justice

This report describes an innovative pilot project that took place at 3 community legal clinics in southwestern Ontario to help connect community workers and their clients more effectively to legal advice and referrals. The project work involves making a dedicated legal service professional available to provide one-on-one advice to community service providers. This in turn […]

Available in:

English

Author(s):

Currie, Ab

Produced/Updated In:

2018

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Preventing Digital Exclusion from Online Justice

This report addresses issues of digital exclusion in the United Kingdom context, where courts are increasingly relying on technology, including the eventual establishment of certain online courts and tribunals by 2020. This includes a plan for an “assisted digital service” that would strive to make sure that everyone can use the reformed justice system by […]

Available in:

English

Produced by:

JUSTICE

Author(s):

Finlay, Amanda

Produced/Updated In:

2018

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Trusted Help: The role of community workers as trusted intermediaries who help people with legal problems

In 2016, the Law Foundation of Ontario retained a team of access to justice researchers to look into the scope of what community workers do to help advance access to justice for their clients. The Foundation’s goal was to learn how to better support community workers doing this work.

Available in:

English

Author(s):

Mathews, Julie; Cohl, Karen; Thomson, George; Smith, Carol Lee; Lassonde, Julie

Produced/Updated In:

2018

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Summary Legal Advice Services in Alberta: Year 1 Results from the Community Legal Clinic Surveys

This report examines the results of the first year of exit and follow-up surveys of clients receiving services from four community legal clinics in Alberta. Overall, clients were satisfied with the help they got from clinic lawyers and felt that they had a better understanding of their legal situation and options after meeting with a […]

Available in:

English

Author(s):

Bertrand, Lorne D.; Paetsch, Joanne J.

Produced/Updated In:

2017

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An evaluation of the Clicklaw wikibook “JP Boyd on Family Law”: final report

This report evaluated a wikibook produced for Courthouse Libraries BC. The author collected and analyzed data from Google Analytics and from two surveys of people who had used the wikibook. The evaluation showed that both legal professionals and members of the public had accessed and used the wikibook, and that it was seen as a […]

Available in:

English

Author(s):

Boyd, JP

Produced/Updated In:

2016

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Case study of Below the Belt phone app: Learning from projects that don’t meet expectations

The report provides information about the evaluation of a mobile phone app developed for young people on sexting and cyberbullying. Despite much background scoping and planning, the app project was unsuccessful. The report provides an honest assessment of why the project failed, and notes the importance of thorough planning and consideration when trying to conduct […]

Available in:

English

Produced by:

Victoria Legal Aid

Author(s):

Victoria Legal Aid

Produced/Updated In:

2016

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Community Legal Clinics and A2J Guided Interviews – October 2016

This report summarizes the activities, successes, and challenges of Clinic IP, a partnership of 17 community legal clinics in Ontario. Clinic IP is experimenting with A2J Guided Interviews, an online interactive software. The report discusses efforts to create tools that increase poverty law clinic capacity by helping with intake, document assembly, and referrals. A key […]

Author(s):

Community Legal Clinic - Simcoe, Haliburton, Kawartha Lakes

Produced/Updated In:

2016