Research Database

CLEO hosts a database of research on public legal education and information and access to justice. We add research reports on an ongoing basis.

Help us make this a useful and comprehensive resource. Let us know if we've missed a report, or if your organization has conducted research relating to public legal education and information or access to justice that's not included here. You can reach us at info@cleoconnect.ca.

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Legal Topic: Formats/ delivery channels

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Community Legal Centres in the Digital Era: The Use of Digital Technologies in Queensland Community Legal Centres

This report addresses the use of technology by eight different community legal centres in Queensland, Australia. It draws on data collected from semi-structured, qualitative interviews with employees of the community legal centres. The report finds that the community legal centres preferred to adopt digital technologies that assisted with their organizational needs over client-oriented services, attempting […]

Available in:

English

Author(s):

Stebin, Sam; Pearson, Ashley

Produced/Updated In:

2019

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Indigenous Public Legal Education and Information Final Report and Recommendations – July 2019

This report addresses the existing public legal education and information (PLEI) produced for Indigenous communities in British Columbia, especially about child protection. The research methodology included a literature review and focus groups with Indigenous and other service providers who help Indigenous people with legal problems. It was found that the existing PLEI for Indigenous users […]

Available in:

English

Author(s):

Bluesky, Kinwa

Produced/Updated In:

2019

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Key Findings and Recommendations Report: Needs Assessment 2018: Public Legal Education and Information in Languages Other Than English

This report describes a needs assessment conducted in British Columbia to identify public legal education and information (PLEI) needs for “English as an additional language” (EAL) communities. The needs assessment included a literature review, an analysis of 2016 Census data on immigrant populations, and focus groups and an online survey of trusted intermediaries. The report […]

Available in:

English

Author(s):

PEERs Employment & Education Resources Inc

Produced/Updated In:

2019

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Online Training for Community-Based Intermediaries: Survey Findings and Implications

This report describes the results from a survey of trusted intermediaries from 120 communities across British Columbia on preferred methods of e-learning and online legal information training. The needs assessment was intended to gauge: the preferred type(s) and modes of e-training the main delivery considerations (such as scheduling and duration of training, and technical issues) […]

Available in:

English

Produced/Updated In:

2019

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The WellCoMs Mobile Van Project: Building Paths to Justice in Rural Wellington County

This report describes an interim evaluation of a pilot project carried out by The Legal Clinic of Guelph & Wellington County to improve delivery of information and legal services to rural communities in their catchment area. The project involved using a van to provide outreach services to 12 small communities spread throughout the 2,657 square […]

Available in:

English

Author(s):

Currie, Ab

Produced/Updated In:

2019

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Victoria Legal Aid: Information services literature scan

This report provides an overview of legal information services provided in Australia, New Zealand, and Canada. It also describes six pieces of research on legal information issues, including two CLEO reports: Building an understanding of legal capability Public Legal Education and Information in Ontario Communities: Formats and Delivery Channels The report was prepared to help […]

Available in:

English

Author(s):

Randell, Sarah

Produced/Updated In:

2019

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Digital Delivery of Legal Services to People on Low Incomes 2017-18

This report provides an update about developments in digital delivery of legal services in British Columbia, Ontario, England, Wales, Zimbabwe, South Africa, the US, Australia, and the Netherlands. It discusses some of the issues digital delivery of public legal education and information (PLE) raises for governments, funders, providers and users, including digital divides. It builds […]

Available in:

English

Author(s):

Smith, Roger

Produced/Updated In:

2018

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Does Community Legal Education Work? Educating English Language Students about Consumer Contracts

This Australian article presents the findings of a study that investigated the impact of a public legal education program for improving English language students’ knowledge and attitudes of the legal issues associated with buying a car. The findings demonstrate how public legal education can change participants’ attitudes and knowledge of the law.

Available in:

English

Produced by:

Victoria Legal Aid

Author(s):

Ferrari, Monica

Produced/Updated In:

2018

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Legal Secondary Consultation: How Legal Aid Can Support Communities and Expand Access to Justice

This report describes an innovative pilot project that took place at 3 community legal clinics in southwestern Ontario to help connect community workers and their clients more effectively to legal advice and referrals. The project work involves making a dedicated legal service professional available to provide one-on-one advice to community service providers. This in turn […]

Available in:

English

Author(s):

Currie, Ab

Produced/Updated In:

2018

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Preventing Digital Exclusion from Online Justice

This report addresses issues of digital exclusion in the United Kingdom context, where courts are increasingly relying on technology, including the eventual establishment of certain online courts and tribunals by 2020. This includes a plan for an “assisted digital service” that would strive to make sure that everyone can use the reformed justice system by […]

Available in:

English

Produced by:

JUSTICE

Author(s):

Finlay, Amanda

Produced/Updated In:

2018